Terms and Conditions

This website is operated by Home & Fleur. Throughout the site, the terms “we”, “us” and “our” refer to Home & Fleur.

By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page.

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


The prices on this website are in Swiss Francs (CHF) and include 8.10% VAT.

Processing orders

All orders that are placed on our website are processed in 1-3 days and shipped from Lugano, Switzerland with Priority Mail. Once you order is shipped you will receive a shipping confirmation email.

Estimated shipping times
    • Domestic (Switzerland): 1-2 business days
    • Europe: 2-5 business days
    • Other countries: 4-15 business days

Please note that Home & Fleur is nor responsible for any additional custom and import duties that may occur in your country.

Payment methods

The payment is possible by PayPal, TWINT or by credit card (Visa, Mastercard).

Returns policy

If for any reason you’re not satisfied with your order you have the right to change or return your complete order or a part of it within 14 days of delivery. The return policy only applies to unused products in sellable condition and original packaging. 
Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable).

Please contact us regarding any exchange or returns before sending the items back.

Private information

Your submission of personal information through the website is governed by our Privacy Policy. View our Privacy Policy.

Contact information

Questions about the Terms and Conditions should be sent to us at hello(at)homeandfleur(dot)com

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